Support
Most things are answered below. If yours is not, email us — a person reads it.
hello@viten.appIncluding your device model, your app version and the video length helps us answer in one round instead of three.
Common issues
How do I cancel my subscription?
Subscriptions are billed by the App Store or Google Play, so cancellation happens there rather than in Viten. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments and subscriptions → Subscriptions.
I paid but Pro is not showing up.
Open Settings in the app and use Restore Purchases, making sure you are signed in with the same store account you purchased with. If it still does not appear, email us with your store receipt and we will sort it out.
My captions are out of sync.
Captions are timed per word from the audio, so drift usually means the audio was quiet or noisy at that point. Try running audio clean-up first, then re-generating captions. If a specific video reproduces it every time, send it over.
A word was transcribed wrong.
Tap the word in the editor to correct it. The timing of the surrounding words is preserved, so a fix does not disturb the rest of the line.
The export failed or the app closed during export.
Export runs on your device and needs free storage roughly a few times the size of your source video. Clear some space and try again. If it keeps failing, email us with your device model and how long the video is.
How do I delete my data?
Uninstalling removes the app and its local projects from your device. If you have contacted us or otherwise provided information directly, email hello@viten.app to request deletion.